Complaints and Warranties

Complaints and Warranties

Complaints

In the event of a product defect or non-compliance of the goods with the order, the Buyer may file a complaint.

For efficient processing of your claim, please provide:

• order number or invoice number,
• product name or SKU symbol,
• description of the identified defect,
• photos or a video showing the problem.

Complaint requests should be sent via email to:
hurt@aptel.pl

After verification of the claim, the Buyer may be asked to return the goods in question. The goods must be delivered along with the complaint number and a document enabling the identification of the order.

---

Warranty

Products offered by the wholesaler may be covered by a manufacturer’s, importer’s, or seller’s warranty, if it has been explicitly granted for the specific product.

Information regarding the existence of a warranty, its duration, and terms can be found in the product description, the documentation attached to the goods, or the warranty card.

The warranty is a voluntary commitment made by the guarantor and is valid under the conditions specified by the guarantor.

---

Important information for B2B clients

Sales conducted by the wholesaler operate under a B2B model (sales to business entities).

The Seller’s liability under the statutory warranty towards business entities may be excluded or limited in accordance with the wholesaler’s current Terms and Conditions.